Complementary health care clinic specializing in pregnancy scans, classes and treatments

Feedback

The Verulam Clinic aims to provide the highest quality of care. If for any reason you are dissatisfied with any aspect of your care we would like to receive your comments. Your views are important to us and give us the opportunity to improve the service that we provide.

Hopefully you will have indicated your concerns and discussed these with the person responsible for your care at the time of your appointment.

Any complaint can be made in complete confidence. We promise to investigate impartially and offer a clear and complete explanation.

Contacting us

If you were unable to resolve your concerns at the time of your appointment please write or email to the clinic manager stating the date and time of your appointment, the name of the person treating you, details of your complaint and any further comments or suggestions on improving our service to you.

Clinic Manager:

Deborah Southwell
Verulam Clinic
118 Victoria Street
St Albans
AL1 3TG

d.southwell@verulamclinic.com

Getting back to you

We aim to reply to your complaint within 7 working days.

We may suggest a meeting with you to talk through the issues and attempt to resolve them.

Your opinions and comments are important to us – good or bad

 

In the event of a significant disagreement which cannot be resolved internally the complainant will be advised to approach an external body eg for Diagnostic scanning this will be the Care Quality Commission, for therapists this will be the relevant professional body.

Care Quality Commission
National Correspondence
Citygate, Gallowgate
Newcastle upon Tyne NE1 4PA
Tel: 03000 616161
Fax: 03000 616171

Care Quality Commission

Verulam Clinic is registered with the Care Quality Commission. Provider ID: 1-127591200 20th May 2012 Registered number: 05283588 All sonographers & physiotherapists are registered with the Health & Care Professions Council.

Contact

Verulam Clinic
118-120 Victoria Street
St Albans
AL1 3TG

01727 833 100
appointments@verulamclinic.com